1. Order Processing Time

Orders are processed within 1–2 business days

Tinted paint may require additional handling time (1–3 hours)

2. Shipping Methods

We offer:

Local Delivery (GTA)

Canada-wide shipping via Canada Post, UPS, Purolator

Store Pickup (Richmond Hill & East York)

Large or hazardous items (e.g., paint, stain, sprayers) may have restrictions depending on carrier.

3. Canada-Wide Shipping

Shipping rates are calculated at checkout based on:

Order weight

Dimensions

Destination

Hazardous material restrictions

We cannot ship:

Flammable liquids to some remote areas

Certain sprayers containing pressurized components

4. Free Shipping Threshold

Free shipping over $150 (Ontario)

Free store pickup

5. Order Pickup

Customers will receive a notification when their order is ready.
Pickup window: 7 days from notification date.

6. Lost / Damaged Shipments

If a shipment is lost or damaged:

Notify us within 48 hours

Provide photos of packaging & product

We will file a claim with the carrier and arrange replacement/resolution