1. Eligibility for Returns
We accept returns for most unopened and unused products within 30 days of purchase, with the original receipt.
2. Non-Returnable Items
Due to product safety and industry standards, we cannot accept returns for the following items:
Tinted paint or stain (all custom-tinted colors are final sale)
Mixed / tinted caulking, putty, epoxy, or fillers
Open or partially used paint, stain, sealers, or solvents
Wallpaper adhesives, mixed glue, joint compound that have been opened
Special order items (including non-stock colours, custom orders, or backordered goods)
Clearance or final-sale items
Sprayers, power tools, and equipment that have been used
Products with missing parts, damaged packaging, or signs of use
3. Return Conditions
To qualify for a refund:
Item must be unopened, unused, and in resellable condition
Must include original packaging
Must provide order number or receipt
Refund will be processed to the original method of payment within 3–7 business days
4. Exchanges
We allow exchanges for unopened items.
Tinted paint cannot be exchanged unless there was a color-matching error caused by our store.
5. Defective or Damaged Products
If a product is defective or damaged upon arrival:
Please contact us within 48 hours with photos
We will arrange replacement, exchange, or store credit depending on situation
6. Online Order Returns
For online orders:
Customers may return eligible items to our retail stores (Richmond Hill)
Shipping costs are non-refundable
Return shipping fees are the responsibility of the customer unless the return is due to our error
